HIGHLY TRAINED PEOPLE AND PROVEN PROCESSES BUILD UPTAIN GROUP, INC., BUT TECHNOLOGY IS OUR HEARTBEAT.
From the beginning, Uptain Group, Inc. recognized the need to infuse technology into our processes to create efficiencies and ensure quality. While our competitors were attempting to use commercial software packages, Uptain Group, Inc. created its own proprietary CMS software suite to ensure best practice surrounding increasing revenue collections. Today, our extensive full time IT staff of programmers and network engineers are bringing rocket science to healthcare daily.
High-tech Contact system
Our IT team has developed custom, state-of-the-art dialers that incorporate functions and capabilities second-to-none in our industry.
As a convenience for patients, and to evolve in the area of patient communication, Uptain Group, Inc. utilizes texting in our workflow. Patients can securely receive their statement or pay their bill using their smartphone.
Collections Management System
Our custom, real-time client access portal allows our client partners access to their accounts, and the real-time status of those accounts. Built with full transparency, there is nothing the client cannot view. MCA is robust with reports and analytics. MCA access is provided to all clients free of charge.
Highly-Developed voice recognition tool to analyze and record 100% of our calls. In addition to call recordings, this software provides the ability to detect speaker emotion, trigger words and phrases. Using this tool allows Uptain Group Inc. to ensure that required disclosures are made to debtors as well as to track both the Collection Specialist and debtor emotions. In this matter we are able to ensure that essential required statements are made by our employees as well as quickly identify call escalations.